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The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the San...

 
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The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the San...
 
 
 
 
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Review Summary

Average Rating: 5.0
 
Based on 4 reviews
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A Customer Service Focus

Date of Review:  Jul 26, 2000
Review: In my company, we treat the users of our software as Customers. I see this book as a technical warning, but also as a warning about the level of service we provide.
While it may appear on the surface to be a technical book, it is really...
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  5.0

by: Reenie_S
Recommended to buy: Yes

Pros
Easy to read, fun, and good for...
Cons
Needs more visual examples.
 

An incredible software design resource

Date of Review:  Apr 20, 2000
Review: "The Inmates are Running the Asylum" is a book that should be read by anyone that designs software and anyone who is a manager in a software company. The book discusses common mistakes in software design as well as tools that can help avoid those...
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  5.0

by: rfr
Recommended to buy: Yes

Pros
Great user-centered design ideas, easy...
Cons
A bit idealistic, doesn't give enough...
 

We are all Inmates; read this book, for it is time to heal.

Date of Review:  Jul 11, 2000
Review: When writing The Inmates are Running the Asylum, I think Alan Cooper wanted to finally explain why software sucks. That he does, and he even presents a solution, a new process for the development of interactive products.

Cooper explains why...
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  5.0

by: elan
Recommended to buy: Yes

Pros
Lays out the problem and recommends a...
Cons
Solution not detailed enough for...
 
 
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