Horrible support

I only have one Certance drive, so I don't have experience whether or not this problem is common, but I can tell you that they do not respond as they should to defective equipment. I purchased the drive and had to send it back for RMA. Was told the turnaround was up to 9 days. First, 9 working days is a long time when dealing with enterprise solutions. Secondly, I have waited 11 working days and still no drive. I have asked for a status and all they can tell me is that the drive has not shipped yet. I have never had these problems with HP - they are always on the ball. I am amazed that they are so uninterested in a quick turnaround or communication when dealing with such important enterprise solutions. Backups are an enormous consideration for our business - as with most other businesses - Certance does not take this into consideration.