Certance Seagate® Scorpion 24 (std224000n-sb) DAT Tape Drive Image

Certance Seagate® Scorpion 24 (std224000n-sb) DAT Tape Drive

Overall Rating: 1.5/5 stars See 2 reviews
 

Consumer Review

Epinions

Horrible support

by  cland,   Mar 4, 2004

Pros:  Haven't had it running long enough to know of any.

Cons:  Horrible support, especially for an enterprise solution.

Overall Rating: 1/5 stars
 

Author's Review

I only have one Certance drive, so I don't have experience whether or not this problem is common, but I can tell you that they do not respond as they should to defective equipment. I purchased the drive and had to send it back for RMA. Was told the turnaround was up to 9 days. First, 9 working days is a long time when dealing with enterprise solutions. Secondly, I have waited 11 working days and still no drive. I have asked for a status and all they can tell me is that the drive has not shipped yet. I have never had these problems with HP - they are always on the ball. I am amazed that they are so uninterested in a quick turnaround or communication when dealing with such important enterprise solutions. Backups are an enormous consideration for our business - as with most other businesses - Certance does not take this into consideration.
 

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About the Author

cland
a member of Epinions.com
Reviews Written:  3
 
 
 
 
 

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