5 out of 5 people found this review helpful.
What Happened to Zeiss Quality and Care?
Date of Review: Jul 28, 2007
The Bottom Line: The fact that my Zeiss binoculars needed repairs almost immediately, and that months later they have not been returned from their service department, says look elsewhere.
I'm one of those intensely loyal customers who has purchased Zeiss optics out of brand loyalty and confidence in the company for almost 40 years, but this purchase has left me astonished and bewildered.
I purchased this model for general use in nature and in my travels. The high price was offset by the anticipated satisfaction of owning a top-quality, durable product from a company at the zenith of their industry.
On the first outing the right adaptive lockable eyecup ceased to function properly. On recommendation of Binoculars.com, where I purchased them in February, 2007, my binoculars were shipped back to Zeiss for repair. After a few weeks without acknowledgement or response I called Zeiss, who informed me that repairs had been made under warranty and that the binoculars had been delivered by UPS to my address several weeks before.
Many, many, many calls to UPS and Zeiss Customer Service over subsequent weeks have produced no result in locating my binoculars or replacing them. Zeiss blames UPS or myself for the missing binoculars; UPS says they have notified Zeiss of the loss and that it is now my problem to deal with Zeiss because the binoculars are my property. What binoculars? It will soon be August.
I'm extremely disappointed and never imagined such a respected company would be capable of producing such a flimsy product or that they might be capable of such dismal customer service.
