In the event of a problem, such as a product that does not meet your expectations or a priori malfunctioning (we generally work on second-hand products, we are only human and in this capacity not immune to a bad diagnosis, even if everything is done to avoid this situation), please contact us directly before opening a dispute or evaluating in an awkward way, this is the best way, especially the least expensive and the fastest to resolve your problem. We carry out the exchange or total or partial refund when necessary and only when necessary, after return of the product and prior request for return. The customer being our business, everything will be done to satisfy you. Any return request must be made within the time limits set out in the announcement, generally fifteen days after receipt.
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