This is a repair service for the BOSE SOUNDTOUCH 300 SOUNDBAR, not a new unit ! Please send us your defective unit. Possible errors in case of a defect: The device does not turn on. No sound. No power. No LED light up. This is how it works: 1. Purchase from the listing and pack the device securely (we always recommend using a large box with plenty of packing material).2. Ship the device using a logistics company of your choice (DHL, Hermes, DPD, ParcelForce etc.). 3. Enclose a letter describing the problem, including your phone number, email address, and return address. 4. Once received, your device will be repaired within 3-5 days.
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