From the Back Cover If you're managing a team, you know that emotional issues--such as lack of trust and commitment, unresolved conflicts, and the inability of individuals to understand how their actions impact others--can stop even the most promising groups from delivering great results. This book gives you powerful, proven exercises you can use to help you and your team: Identify individual and team mood - deal with anger and emotional triggers - avert, rather than avoid, conflict - encourage communication - overcome fear and other obstacles - understand and manage competition - honor differences - assess team strengths and weaknesses - pick up on cues from teammates - control the emotional climate of the team.
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