From the Back Cover "Crucial Conversationsdraws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."Stephen R. Covey, author ofThe 7 Habits of Highly Effective People"I have bungled countless crucial conversationseither by letting my emotions spiral out of control or by avoiding conflict altogether. The authors walk you step by step down the path of productive dialogue. Its an exceptionally helpful book for leaders, parents, and anyone who has struggled to communicate effectively when it matters most."Angela Duckworth,New York Timesbestselling author ofGrit'Its hard to improve on a classic.
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