We will not able to accept for you to return the item when you are not satisfied with the item. (It was different from what you thought ・It was not your taste. ) About lost・damaged item during the transit, I will issue a refund based on the registered policy・shipping method. In this case, I will pay the shipping fee too. The way to handle can be different for each shipping method, but it will be processed by submitting a damage report to the post office and for a compensation. We supply the genuine products with the deep relationship with the craftsman in Japan and the manufacturer that is good at making detailed products. By having the base of operation in Osaka where is close to Kyoto and Nara, it’s possible to supply the items at the well established antique market. Please feel free.
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