The Telephone Behaviour book by Peter Honey, published in 1989, is a comprehensive guide on how to improve communication skills on the phone. It provides in-depth coverage of a variety of topics related to telephone communication, including how to handle difficult conversations, how to improve your voice and tone, and how to build rapport over the phone. The book is a great resource for young adults, adults, and even children from ages 9-12 looking to develop their communication skills. It is available in paperback and features illustrations to make it more engaging.
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