Amplifying Voices in Ux : Balancing Design and User Needs in Technical Communication, Hardcover by Lancaster, Amber (EDT); King, Carie S. T. (EDT), ISBN 1438496745, ISBN-13 9781438496740, Like New Used, Free shipping in the US "Designers can create stronger products by considering multiple users with varied perspectives and thus create balance, termed equilibriUX, in their designs"--
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