"Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition is a trade paperback book published by McGraw-Hill Education in 2021. Written by Kerry Patterson, Ron Mcmillan, Al Switzler, Emily Gregory, and Joseph Grenny, this New York Times bestseller and business classic offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. The book provides strategies for responding when someone initiates a crucial conversation with you, identifying and addressing lag time, and communicating effectively across digital mediums. With a focus on psychology and business & economics, this edition is a valuable resource for those looking to improve their communication skills in various settings."
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