We do not give a guarantee for the software. This is due to the reason that in 99% cases software breakdowns are the result of human factor. Therefore it happens so that during transit video cards and RAM memory modules may unsnap from their slots. This happens very rarely but still does. snap into their place. (You can ask someone with a basic understanding to do this as technical knowledge of computers is not required for this.) It is going to cost a lot less than shipping the computer back. Based on the above we do not cover the cost of return shipments. We are sure that In general, a parcel addressed to a non-EU country is delivered in 2-3 weeks. However, delays happen. We guarantee that after you make a purchase, Usually, the delivery delays happen in the destination count.