After we receive the item back at our facility, we will confirm that the item is indeed ours and defective. After we make our confirmations then we will replace the defective item with an equivalent item.
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We ship utilizing the following services: United States Postal Service (USPS), United Postal Service (UPS), DHL Worldwide, and Federal Express (FedEx). We do our very best to ship all items on the day the payment has cleared. However all items will ship within 1-3 business days. PLC Toolbox Supply only sells new surplus items or used items that were pulled from known working machinery. If an item fails to work because it is defective, the defective item must be returned within 30 days. After we receive the item back at our facility, we will confirm that the item is indeed ours and defective. After we make our confirmations then we will replace the defective item with an equivalent item. If a replacement is not available, PLC Toolbox Supply will refund the cost of the item. PLC Toolbox Supp.
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